Follow the instructions and select the items you want to return.
Once your request is approved, you will get a confirmation email with shipping guidelines.
What items are returnable?
Within 15 days of Order Delivery.
In unused and original condition.
In the original packaging with all the tags intact.
Identiti offers a smooth buying experience by having in place a clear & transparent shipping policy. Identiti dispatches your order within 72 hours. You can expect your delivery within 2-3 working days if you reside in any of the major metro cities. And a total of 7 working days from the date of order depending on the city you live in. We ship orders from Monday to Saturday. Orders placed on Saturday will be shipped to you only on Monday. Identiti makes every attempt to ship you on Sundays and Public holidays depending on the state and nature of holiday.
Areas of Delivery
Identiti ships orders to all locations across India. However, there would be certain areas that we would not be able to reach due to logistical reasons. For those areas, the delivery time could be longer than our usual delivery period.
Identiti expects the buyer to be present at the address to receipt the order(s). The recipient is expected to provide his or her name, signature and record the date and time as proof of delivery. If the buyer is not present at home at the time of delivery, he or she will be notified via phone . The buyer may re-schedule the delivery as per convenience. At the time of delivery, if you feel the order(s) you have received is tampered with or damaged, please contact us at +91 80 67415537, or write to us firstname.lastname@example.org
All major Credit Cards Debit Cards Net Banking UPI ID Cash on Delivery (Read below) In order to track your order(s), you can log in and type your order reference number.
Cash on Delivery (COD)
When you place an order on Cash on Delivery, please check the serviceability of delivery to your area. We currently undertake Cash on Delivery for a few select areas in the country. Ensure that you have entered the correct PIN code. For assistance you may call our Customer Care at+91 80 67415537.
Identiti offers free shipping (above orders worth Rs.500) for all of your orders and we ship across the country.
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